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FAQS

  • I entered my shipping address incorrectly. What should I do?
    If you would like to change your shipping address contact us with your order number and correct shipping address and we will update your information right away. Please note, this is subject to the order not already dispatched.
  • What counts as a business day in the turnaround time?
    Business days are considered to be Monday through Friday, excluding National Holidays.
  • Are your wrapping papers delivered in rolls or sheets?
    We pack our wrapping papers flat in a box or rolled and inserted inside a box to avoid any creases. For bulk orders of wrapping papers, we use customised postal tubes.
  • Can you split my order between two different addresses?
    Unfortunately, we can only ship to one address per order. If you would like to ship to two different addresses then you would need to place two separate orders with different shipping addresses.
  • What are the delivery costs?
    STANDARD delivery is FREE for mainland UK and free on orders over £200 for international orders. Standard orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item. NEXT DAY delivery (Mon-Fri) costs £9.99 for deliveries within mainland UK and is free on orders over £400. Next day orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
  • What is the lead time on your orders?
    For order deliveries within the UK mainland, we offer two options: STANDARD delivery – orders will arrive between 3-10 days from the order date. NEXT DAY delivery - orders will arrive within 1-2 days from the order date, depending on what time the order was placed. Please note during peak times (e.g. Christmas season), it may take longer.
  • Do you deliver internationally?
    Yes we deliver internationally. Please contact us to check if we deliver to your country if you do not see your country on the drop down list.
  • How will you ensure my items are delivered safely?
    We send all high-value items through a ‘signed for’ service. We will let you know how you can track your item and when it will be delivered. The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.
  • An item is now out of stock, but I have already paid for it. What shall I do?"
    If your item is out of stock, we’ll email you to let you know. If you’ve placed a pre-order, you will be charged and the item will be shipped to you as soon as we have it in stock. If the item has not come into stock within the stipulated time, we'll cancel your order and refund you the amount. If you do not wish to wait for the item, please contact us to cancel your order and we will refund the amount to you.
  • I have not received my order, or it hasn’t yet been delivered to me - what should I do?"
    If your delivery is overdue, then please contact us to let us know and we will look into this for you.
  • Do you deliver items to Northern Ireland, The Channel Islands, the Isles of Scilly and the Isle of Man?"
    We deliver to most postal areas in the UK, including Northern Ireland. However, we may not be able to deliver to certain postal codes due to unavailability of courier to these regions. We will let you know if we are unable to deliver to these places. Alternatively, you can email us to check if you can send an item to one of the above mentioned regions.
  • Are there any delivery restrictions?
    We do reserve the right not to deliver an order if we believe the address isn’t valid, for example to a communal postal address or P.O. box address or incomplete address. We will let you know if we are unable to deliver to these places or contact you for a valid/correct address. We encourage you to include your mobile number when placing an order with us.
  • Can I order more than the available quantities offered on the website?
    Yes, we can certainly assist you with special orders. You can place orders for more quantities of items than that shown on the website by submitting an enquiry through our Contact Form on our website or by directly sending us an email.
  • How do I know when a product is back in stock online?
    If you email us, we will let you know as soon as we get new stock of the item.
  • Is there a minimum order required?
    There is a miimum order of £300 per order for first time buyers and £150 for orders thereafter.
  • How can I cancel my order?
    We start working on your order shortly after it is placed — usually on the same day. If you would like to cancel it, please contact us as soon as possible. Please note, we aren’t able to cancel orders once they are already processed or already dispatched. If your order is already dispatched and you then wish to return this to us, you will receive the refund minus the delivery charges or that which was applied. Unfortunately, we are unable to refund the delivery charges.
  • Can I place an order over the phone?
    Unfortunately, we are not able to accept orders over the phone. However, if you are facing problems placing an order on our website, please feel free to get in touch with us via email and we will do our best to make things easier for you.
  • How do I check the order status?
    Your delivery experience is an essential part of our service offering to you. Once your item has been dispatched, we will send you an email to let you know, along with the tracking information. Couriers we use for deliveries include Royal Mail. You can track your items through the Royal Mail website for information on your delivery. If you require any assistance with regards to your delivery, please email contact@madeinb.co.uk.
  • Can I claim VAT back on my purchase made online?
    For orders within the UK, UK VAT is applied, meaning that they are not eligible for a VAT refund.
  • What are the terms for free shipping?
    Shipping is free for all orders over £500 (UK mainland) and £1000 (International). Please note FREE SHIPPING is only available for standard delivery, which is 3-10 days and does not qualify for next day delivery. If you wish to have next day delivery then this will be charged extra as per the Next Day Shipping charges.
  • Do I have to be a brick-and-mortar store to order from Made In B?
    No, you do not have to be a brick-and-mortar store to order from us. We supply our products to brick-and-mortar, online retail/e-Commerce stores, and pop-up retailers.
  • What are your payments terms? Do you offer payment by instalment?
    All orders placed with us have to be paid in full before it's dispatched. You can, however, pay over 4 interest-free instalments every two weeks using Clearpay. More info here.
  • If I cancel my order and return my order, how will I be refunded?"
    Your refund will be processed as soon as the item/s are returned to us. The refund will be processed by the same method that you originally paid. That is, if you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you paid online using PayPal or Clearpay, we will refund you through your PayPal or Clearpay account. Please note if you return a items bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price. If you were given free shipping for purchases over £500 but your order total was reduced after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.
  • How long will it take to get a refund?
    Refunds can take from 2-5 days to up to 28 days (usually sooner), depending on how quickly we receive the items in its original condition. Please see our Returns & Refunds Policy for more information.
  • Will I get refunded the delivery charge when I return an item?
    If you return your order in full, then, subject to certain criteria outlined in our Returns & Refunds Policy, you may be entitled to a refund in some cases. Otherwise unfortunately, we will be unable to refund delivery charges. Please note, if you were given free shipping for purchases over £500 (UK) but your order total order was reduced to below £500 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges. (Some products are not eligible for a refund or exchange – this includes personal and perishable products, as well as products which have had their tags removed or products that were damaged.)
  • How is my refund calculated when items are bought as part of a discount/offer?
    If you return a single item bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price.
  • How is my refund calculated if I received free shipping on orders over £500 (UK)?
    If you were given free shipping for purchases over £500 but your order total was reduced to below £500 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.
  • What items can I return and get refunded for?
    Most items are refundable. However, some products are not eligible for a refund or exchange – this includes personal and perishable products (e.g. earrings, chocolates, tea, etc.), as well as products which have had their tags removed or were returned damaged.
  • Why do I need to create an account?
    We need you to create an account so we have the information needed to contact you, if we need to, regarding your order. Please read our Privacy policy for more information on how we use your information.
  • How do I reset or change my password?
    If you forgot your password, you can easily reset it by going to the Home page and clicking on Log in. Once you are on the Log In page, click on 'Forgot password?' and enter the email address that you used to register with. A password reset will be sent to your email. If you simply want to change your password, you can do so under your profile settings after you log in into your account.
  • How do I unsubscribe from the mailing list?
    If you do not want to receive our updates please use the unsubscribe link in the emails sent to you. Alternatively, you can email us directly to let us know that you do not wish to receive our updates. Please note, invoices for your orders will be sent to you by email at all times.
  • Why am I being asked for my mobile/contact number?
    Sometimes we need to contact you regarding your order. For example, very often we find that the address given by a customer is incorrect or incomplete. To ensure that we have your correct details for shipping purposes, we need your mobile number so that we are better able to contact you in case such a need arises. Please note that we first attempt to contact you via email regarding your order and if we have not heard from you, it is then that we use your contact number to reach you. We do not use your number for marketing purposes or pass it on to any third party.
  • Where do I apply the discount code?
    The discount code can be applied in any of two areas: 1. Under "My Cart" look for "Enter a promo code" which appears with a tag icon just under the list of all the items in your cart on the left hand side. Click on "Enter a promo code" and add the discount code in the empty space provided. 2. In case you forget to add the discount code when you are in the "My Cart" page and "Checkout", don't worry, you can still add it at "Checkout". This time the "Enter a promo code" and tag icon appeares just below the list of items or "Order Summary" on the right hand side. Click on it and enter the discount code in the space provided. The discount will then be applied automatically. You can see the "Discount" that's been offered in the break-up before your "Total". Please email us in case you have any issues.
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