RETURNS & REFUNDS POLICY

We hope that you love every purchase you make on our website but at times you may change your mind. No problem, we understand.

We will refund any item you are not completely happy with if returned within 14 days of receipt, subject to the item being in its original packaging. That is, it should be in a saleable, unused and undamaged condition, with all its tags and labels intact when returning it to us.

We recommend using second class recorded delivery when returning the item as we cannot accept liability for items that do not reach us..

Please note, refunds are not available on personal items (e.g. earrings, eye-masks, etc.) and other perishable goods such as food items due to hygiene reasons.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a defective/damaged or incorrect item, we would be happy to replace it or give you a refund after you send it back to us. Please return the item in a saleable, unused and undamaged condition with its original packaging, tags and labels intact.

All items will be checked when returned and if we find that your item is damaged or incorrect, then we will refund you the full amount of the order, including delivery charges.

BROKEN ITEMS

We ensure that all our items are packaged with utmost care. Under rare circumstances whereby the items have broken during transit (e.g. glass items), you must send us an email with a clear photograph/s of the broken item within 24 hours of receiving it.

After we receive the photograph/s and details of your order, if we find that your item was broken during transit, then we will refund you the full amount of the order, including delivery charges. We may ask you to return the item to us before we make a decision.

RETURNING GOODS BOUGHT ON SPECIAL OFFERS

If you return the products bought as part of a discount offer, you will be refunded the sale price of those items and not the regular price.

RETURNING GOODS BOUGHT WITH FREE SHIPPING ON ORDERS £300 AND OVER (UK MAINLAND)

If you were given free shipping for purchases over £300 but your order total was reduced to below £300 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been received and processed by our team, we will email to let you know. If you do not receive an email from us within 28 days, please be sure to contact Customer Service and we will look into this for you.

REFUNDS ON YOUR ACCOUNT

We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products.

Refunds will be credited to your original method of payment and will exclude postage.

PROCESSING RETURNS

Refunds can only be processed after you return the item/s to Customer Services. Please email us if you wish to return your item..

When returning the item, we recommend using recorded delivery as we cannot accept liability for items that do not reach us. Please also ensure that you email us the tracking number as soon as you've dispatched the returned items.

If you have any issues with returning your items, please contact us quoting your name, order number, items you wish to return and reason for the return.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.